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Cancellation & Refund Policy


This Cancellation & Refund Policy (“Policy”) is hereby incorporated by reference into and shall form an integral part of the Merchant Agreement, Terms of Use, and ancillary contractual documents executed between J29 F&B Consultancy LLP operating under the trade name FoodPe (“FoodPe”, “we”, “our”, “us”) and the Merchant/Client (“Merchant”, “you”, “your”).

By availing FoodPe’s Services, the Merchant acknowledges, covenants, and agrees that all payments made are subject to the following binding terms and conditions:

1. Non-Cancellation Principle

1.1 Once a Merchant has executed onboarding, activated Services, or remitted any portion of the subscription, onboarding, or ancillary fees, such transaction shall be deemed final, binding, and irrevocable.

1.2 The Merchant shall not be entitled to cancel, withdraw, or prematurely terminate the Services except in accordance with the limited carve-outs provided herein.

2. Lock-In Period

2.1 All Services are subject to a minimum lock-in period of one (1) year, commencing from the effective date of onboarding.

2.2 Any request for termination or cancellation within the lock-in period shall be treated as void ab initio and shall not relieve the Merchant of its payment obligations.

2.3 FoodPe expressly reserves the right to recover, without limitation, the entire annual subscription fees, any pending monthly charges, onboarding charges, payment gateway charges, and any costs, penalties, or damages incurred as a consequence of such attempted premature termination.

3. Refund Exclusion

3.1 All amounts paid to FoodPe, whether by way of onboarding charges, subscription fees, maintenance fees, integration charges, or ancillary service fees, are strictly non-refundable, irrespective of usage, perceived utility, or satisfaction levels.

3.2 No refund shall be entertained in cases of:

  • Merchant’s failure to utilize the Services;
  • Merchant’s internal operational issues;
  • Regulatory or compliance lapses attributable to the Merchant;
  • Non-performance or delay by third-party service providers (e.g., delivery partners, payment gateways, Meta/WhatsApp).

4. Exceptional Termination Carve-Out

4.1 The only circumstance under which a Merchant may seek termination without penalty is where:

  • A material and demonstrable technological failure occurs solely due to FoodPe’s platform;
  • Such failure remains unresolved despite written escalation by the Merchant; and
  • The failure continues for a period exceeding seven (7) consecutive business days.

4.2 In such limited instance, FoodPe may, at its sole discretion, permit termination. Under no circumstance shall FoodPe be obligated to refund any sums already collected; the Merchant’s relief, if any, shall be limited to cessation of future billing post-termination.

5. Indemnification on Breach

In the event the Merchant unilaterally attempts to cancel, dispute, or reverse payments made to FoodPe in contravention of this Policy, the Merchant shall indemnify and hold harmless FoodPe against:

  • Legal expenses, arbitration costs, and advocate’s fees;
  • Bank chargebacks, penalties, and associated liabilities;
  • Consequential damages, reputational harm, and business losses suffered by FoodPe.

6. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India, and any disputes arising hereunder shall be subject to arbitration in Gurgaon, Haryana, pursuant to the Arbitration and Conciliation Act, 1996. The arbitral award shall be final and binding on the parties.

7. Policy Supremacy

In the event of inconsistency between this Policy and any other communication (oral, written, or electronic), the provisions of this Cancellation & Refund Policy shall prevail.